q & a
You asked, we answered
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Don’t worry. We’ve partnered up with Amarex for your delivery, so you can track your order throughout the delivery process to ensure you are there. Alternatively, you can just leave a ‘Delivery note’, on the purchase screen in our site, stating to leave at your front door.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 5-7 business days from ordering.
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A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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A collection must be booked within 21 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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A detailed list of acceptable and non-acceptable items can be found above. Also available with every FLEXiSKiP is an instructional Flyer which details a list of acceptable and non-acceptable items. For more information visit City of Gold Coast On-demand bulky kerbside collection
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Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 165 kg limit;
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Once your skip is full, log in and navigate to the "Schedule Pickup" section located under the "Service" tab. From there, choose your order and click on the "Request Pickup" option. Afterward, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 72 hours to collect your items.
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FLEXiSKiP is a practical and tough disposable skip bag. Perfect for removing household and garden waste. FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.
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Don't worry. Our delivery partners will leave your FLEXiSKiP in a safe location. Alternatively, you can just leave a 'Delivery note' in the comments when booking.
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Once your skip is full, navigate to the "Schedule Pickup" section located under the "Service" tab. From there, choose your order and click on the "Request Pickup" option. Afterward, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 5 business days to collect your items.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 2-3 business days from ordering.
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Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 1 tonne limit.
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Heavy items are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light items refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
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Heavy bulky items are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light bulky items refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
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We currently have one size FLEXiSKiP available for the City of Gold Coast on demand bulk kerbside collection service: FLEXiSKiP 3m3 2200mm (L) x 1400mm (W) x 1000mm (H)
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Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway. Remember to also make sure there are no obstructions like powerlines, trees, driveways, pathways and cars. The FLEXiSKiP must be accessible to be collected by a vehicle from the road. Items left on the kerb outside of the FLEXiSKiP will not be collected. These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply. Our truck requires nine (9) metres of height to safely collect your bin. Remember to get your bulky items inside the FLEXiSKiP bag, not all around it These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply.