q & a

You asked, we answered

• What if I'm not available for pick-up or delivery?

  Don’t worry. We’ve partnered up with Amarex for your delivery, so you can track your order throughout the delivery process to ensure you are there. Alternatively, you can just leave a ‘Delivery note’, on the purchase screen in our site, stating to leave at your front door.

• How do they arrive?

  Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 5-7 business days from ordering.

• Do I have to use my FLEXiSKiP straight away?

  A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.

• Do I have to use my FLEXiSKiP straight away?

  A collection must be booked within 21 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.

• What can I place in the FLEXiSKiP?

  A detailed list of acceptable and non-acceptable items can be found above. Also available with every FLEXiSKiP is an instructional Flyer which details a list of acceptable and non-acceptable items. For more information visit City of Gold Coast On-demand bulky kerbside collection

• What constitutes as oversized?

  Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 165 kg limit;

• How do I organise collection of my FLEXiSKiP?

  Once your skip is full, log in and navigate to the "Schedule Pickup" section located under the "Service" tab. From there, choose your order and click on the "Request Pickup" option. Afterward, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 72 hours to collect your items.

• What is a FLEXiSKiP?

  FLEXiSKiP is a practical and tough disposable skip bag. Perfect for removing household and garden waste. FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.

• What if I’m not available for delivery?

  Don't worry. Our delivery partners will leave your FLEXiSKiP in a safe location. Alternatively, you can just leave a 'Delivery note' in the comments when booking.

• How do I organise collection of my FLEXiSKiP?

  Once your skip is full, navigate to the "Schedule Pickup" section located under the "Service" tab. From there, choose your order and click on the "Request Pickup" option. Afterward, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 5 business days to collect your items.

• How do they arrive?

  Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 2-3 business days from ordering.

• What constitutes as oversized?

  Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 1 tonne limit.

• What is the difference between heavy and light items?

  Heavy items are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light items refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.

• What is the difference between heavy & light bulky items?

  Heavy bulky items are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light bulky items refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.

• How big is FLEXiSKiP?

  We currently have one size FLEXiSKiP available for the City of Gold Coast on demand bulk kerbside collection service: FLEXiSKiP 3m3 2200mm (L) x 1400mm (W) x 1000mm (H)

• Where do I leave my FLEXiSKiP for collection?

  Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway. Remember to also make sure there are no obstructions like powerlines, trees, driveways, pathways and cars. The FLEXiSKiP must be accessible to be collected by a vehicle from the road. Items left on the kerb outside of the FLEXiSKiP will not be collected. These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply. Our truck requires nine (9) metres of height to safely collect your bin. Remember to get your bulky items inside the FLEXiSKiP bag, not all around it These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply.

• Why can't I place a new order right now?

  The City of Gold Coast (the City) has introduced monthly service allocations on the Bulky Kerbside Collection Service. Once the monthly allocation set by the City is reached, no further orders can be placed until the allocation resets on the first business day of each month. FLEXiSKiP delivers this service on behalf of the City but does not control or adjust the service allocations.

• Can I still book a collection if I already have a FLEXiSKiP?

  Yes. If you have already received your FLEXiSKiP, you can still book your collection as normal. The allocation only applies to new orders, not existing collections.

• Who should I contact with questions or feedback about the allocation?

  All feedback or questions about the service allocation should be directed to the City of Gold Coast by visiting https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Residential-bins/On-demand-bulky-kerbside-collection or by calling 07 5667 5976. FLEXiSKiP delivers the service on behalf of the City, and does not make decisions regarding the allocation.

• What is Bulky kerbside service allocation?

  A service allocation is a limit on the number of orders for a FLEXiSKIP that can be done each month. Once the allocation is reached no further orders can be taken for the month.

• Why were service allocations introduced?

  Since Tropical Cyclone Alfred we have had a significant increase in customers ordering a FLEXiSKIP. This has meant the budget for the service has been used quicker than expected and we are introducing a service allocation to make sure we can manage the remaining budget. By introducing the allocation, we don't have to reduce or change other services to fund the increase in requests for FLEXiSKIP's. We understand it can be disappointing if the monthly allocation has been reached when you want to use the service. Residents are encouraged to visit their local Waste and Recycling Centre for bulky waste disposal. *There are limitations to the volume and type of wastes that can be disposed of at these sites. To find out more information visit https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map

• What is the allocation number per month?

  Allocation numbers will depend on whether the previous month's allotment has been used. The ordering form will clearly advise if there are no more services available in the month you have selected.

• When does the allocation for each month reset?

  You can place a new order on the first business day of the next month.

• How is the FLEXiSKiP service now distributed to eligible customers?

  Orders for the FLEXiSKiP service are actioned in time order, i.e. processed in order that they are received. Orders are stopped once the service allocation has been reached for the month.

• What happens if every month that I try to order but still miss out?

  We understand that this may occur and recommend customers access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.

• If I miss out this month, am I in a queue for next month?

  There is no queuing of orders. We recommend trying in the next month. Alternately you can access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.

• What If I can't get a service when I need it?

  As an alternative you can access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.

• Will there be service allocations next year?

  Decisions about this service are not confirmed until the next financial year's budget has been endorsed by Council in 2026.

• My order for a FLEXiSKiP hasn't been successful, even after several tries, can I have a refund on my rates?

  The on-demand bulky kerbside service is not funded via rates collections. It is funded by the City's Community Service Obligation Fund. If your order hasn't been successful you can access the City's Waste and Recycling Centres, which are available to all residents. These centres accept a wide range of household items and are a convenient option for disposing of bulky waste.