⚠️ Important Update – Bulky Kerbside Collection Service Allocation

The City of Gold Coast (the City) has introduced a monthly service allocation for the On-demand Bulky Kerbside Collection Service.

Once the City's monthly allocation is reached, new orders cannot be placed until the allocation resets on the first business day of the following month.

FLEXiSKiP delivers this service on behalf of the City but does not control or alter these allocations.

For more information about the service allocations visit On-demand bulky kerbside collection | City of Gold Coast

The on-demand bulky kerbside collection service is available for eligible residents*.

Eligible City of Gold Coast residents can access an on-demand bulky kerbside collection service through Handel, an authorised partner of City of Gold Coast. By choosing us, you are moving closer to a socially and environmentally responsible bulky items removal.

Check service eligibility on your property now.

*Service allocations apply

Check your eligibility How it works?

what we do

Divert your waste from landfill

Start your eco waste management journey with FLEXiSKiP. We offer a practical, local skip bag solution for home DIY project, garden or shed clean-up, or general rubbish removal.

1 Free service per Calendar year

For Gold Coast residences

Within 5 business days

Delivered to your door

what we offer

FLEXiSKiP Collection

When your FLEXiSKiP is full, it’s time to get it collected. You can submit your collection request at any time. Collections will be processed and occur within 5 business days, but the exact day is not guaranteed.

⚠️ Important: All FLEXiSKiP bags must be booked for collection within 30 days of delivery. Book early to avoid delays or extra charges.

Request anytime

Weekends included

Within 3-5 business days

Collection for disposal

How it works

Requesting a FLEXiSKIP

If you are an eligible resident you can order your FLEXiSKiP and collection when you are ready to complete your kerbside clean-up. While the service remains free for those who comply with the terms and conditions, a charge will apply for non-compliance.

Service allocations have been introduced by the City of Gold Coast. The service allocation is applied on a monthly basis and will automatically reset on the first business day of each month. If you would like to know more about the service allocations, please visit On-demand bulky kerbside collection | City of Gold Coast.

Requesting a FLEXiSKiP is easy

Check your address eligibility
Sign-up using your email
Enter contact details
Finalise your order
FLEXiSKiP will arrive in a small satchel to your property in up to 5 days of your order.

If your order is not processed, the service allocation has been exhausted for the month. You may wish to take utilise your local Waste and Recycling Centre to dispose of your bulky items

When using your FLEXiSKIP

Unpack your satchel and place your FLEXiSKiP within 4 metres of the street kerb.. It cannot be behind your fence as we cannot drive on to your property due to the size of the collection vehicle.
Only unpack your FLEXiSKiP when you are ready to use it. Remember to make sure there are no obstructions like powerlines, trees, driveways, pathways and cars as this will prevent collection.
Your FLEXiSKiP must also not obstruct a public footpath.
The FLEXiSKiP must be accessible to be collected by a vehicle from the road.

Now you’re ready to fill your FLEXiSKiP (which is a 3m3 purpose built bag) with acceptable items from around the home, as per the instructions below.
When you’re done, login to the Handel web portal using your email. Then follow the prompts to book in your collection.

The service is on-demand so your FLEXiSKiP must be available for collection at time of booking a collection.

Using Your FLEXiSKiP

Unpack when you are ready to use

Let's grab your FLEXiSKiP out of its satchel (it's super light) and lay it out flat, ready to be filled.

Service Details

Collection acceptance items

What we take

Soft furnishings and large furniture

Like cupboards, couches, desks, drawers and even the dog house.

Flooring

Such as timber, lino and those ugly retro tiles which have lasted the test of time.

Soft flooring and mattresses

Rugs, carpet, mattresses and air mattresses; we'll take them all. All items must be able to fit into the FLEXiSKiP to be collected.

Household Waste

From old containers to old newspapers, we handle most types of household waste.

Green Waste

Light garden waste including shrubs, grass clippings twigs etc.

Electrical items

Microwaves, fridges, washing machines, toasters and more.

What we don't take

Food or putrescible items

Any type of food and putrescibles (likely to decay, spoil or putrefy).

Batteries

Any types of batteries and mobile phones including batteries from vehicles.

Liquids

Items such as paint, oils, solvents, poisons, chemicals and concrete.

Hazards

Asbestos, insulation, empty chemical containers, fibro sheets and tyres.

Glass and mirrors

Any kind of glass and mirrors including the ones from vehicles or tableware.

Items outside the FLEXiSKiP

Our drivers will not pickup any item outside of the FLEXiSKiP. Council may consider these items to be rubbish illegally dumped on public land.

q & a

You asked, we answered

A detailed list of acceptable and non-acceptable items can be found above. Also available with every FLEXiSKiP is an instructional Flyer which details a list of acceptable and non-acceptable items. For more information visit City of Gold Coast On-demand bulky kerbside collection
We currently have one size FLEXiSKiP available for the City of Gold Coast on demand bulk kerbside collection service: FLEXiSKiP 3m3 2200mm (L) x 1400mm (W) x 1000mm (H)
Don't worry. Our delivery partners will leave your FLEXiSKiP in a safe location. Alternatively, you can just leave a 'Delivery note' in the comments when booking.
FLEXiSKiP is a practical and tough disposable skip bag. Perfect for removing household and garden waste. FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.
Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 2-3 business days from ordering.
A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
Heavy items are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light items refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 1 tonne limit.
Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway. Remember to also make sure there are no obstructions like powerlines, trees, driveways, pathways and cars. The FLEXiSKiP must be accessible to be collected by a vehicle from the road. Items left on the kerb outside of the FLEXiSKiP will not be collected. These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply. Our truck requires nine (9) metres of height to safely collect your bin. Remember to get your bulky items inside the FLEXiSKiP bag, not all around it These items may be considered as rubbish illegally dumped on public land and as such, local laws will apply.
Once your skip is full, log in and navigate to the "Schedule Pickup" section located under the "Service" tab. From there, choose your order and click on the "Request Pickup" option. Afterward, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 72 hours to collect your items.
The City of Gold Coast (the City) has introduced monthly service allocations on the Bulky Kerbside Collection Service. Once the monthly allocation set by the City is reached, no further orders can be placed until the allocation resets on the first business day of each month. FLEXiSKiP delivers this service on behalf of the City but does not control or adjust the service allocations.
Yes. If you have already received your FLEXiSKiP, you can still book your collection as normal. The allocation only applies to new orders, not existing collections.
All feedback or questions about the service allocation should be directed to the City of Gold Coast by visiting https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Residential-bins/On-demand-bulky-kerbside-collection or by calling 07 5667 5976. FLEXiSKiP delivers the service on behalf of the City, and does not make decisions regarding the allocation.
A service allocation is a limit on the number of orders for a FLEXiSKIP that can be done each month. Once the allocation is reached no further orders can be taken for the month.
Since Tropical Cyclone Alfred we have had a significant increase in customers ordering a FLEXiSKIP. This has meant the budget for the service has been used quicker than expected and we are introducing a service allocation to make sure we can manage the remaining budget. By introducing the allocation, we don't have to reduce or change other services to fund the increase in requests for FLEXiSKIP's. We understand it can be disappointing if the monthly allocation has been reached when you want to use the service. Residents are encouraged to visit their local Waste and Recycling Centre for bulky waste disposal. *There are limitations to the volume and type of wastes that can be disposed of at these sites. To find out more information visit https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map
Allocation numbers will depend on whether the previous month's allotment has been used. The ordering form will clearly advise if there are no more services available in the month you have selected.
You can place a new order on the first business day of the next month.
Orders for the FLEXiSKiP service are actioned in time order, i.e. processed in order that they are received. Orders are stopped once the service allocation has been reached for the month.
We understand that this may occur and recommend customers access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.
There is no queuing of orders. We recommend trying in the next month. Alternately you can access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.
As an alternative you can access the City's Waste and Recycling Centres for disposal of bulk household items. Details on location, opening hours and materials that can be disposed of at these facilities can be found at https://www.goldcoast.qld.gov.au/Services/Waste-recycling/Waste-recycling-centres-map.
Decisions about this service are not confirmed until the next financial year's budget has been endorsed by Council in 2026.
The on-demand bulky kerbside service is not funded via rates collections. It is funded by the City's Community Service Obligation Fund. If your order hasn't been successful you can access the City's Waste and Recycling Centres, which are available to all residents. These centres accept a wide range of household items and are a convenient option for disposing of bulky waste.